COVID-19 (Coronavirus) RESOURCES

We know that there is a lot of information about COVID-19 and we want to provide you with resources that can help you stay informed and make decisions.

The coronavirus, or COVID-19, is a virus which means someone infected with coronavirus will most likely feel symptoms similar to the flu. It’s important to know that 80% of people who get the virus will feel better within a matter of days. Some people who get the virus will not feel sick at all. The people at risk of more severe complications from COVID-19 are those that are older or have other health issues such as heart disease, diabetes, asthma, or other lung problems.

The Arc of North Carolina is here to help you. If you have questions about the services that you receive, please call us at 800-662-8706.

If you have questions about COVID-19, you can contact the NC COVID-19 Hotline: 866-462-3821 or visit the North Carolina Department of Health and Human Services website: 


Assistance to Individuals


Individuals with disabilities and their families have financial emergencies, as we all do, but they often have fewer resources to call upon when these times arise. Families or individuals may request financial assistance from The Arc of Buncombe County to help with rent or mortgage payments, utilities, groceries, medications, medically necessary equipment or procedures, heating oil, and clothing. These requests can be made directly, or they may be referred to us.


When someone with a confirmed intellectual or developmental disability requests emergency financial assistance, our Community Resource Specialist determines its cause, validity, and immediacy. The Resource Specialist then collaborates with other financial aid agencies to meet the need, usually within 24 hours. Monies are distributed directly to the vendors owed (i.e. landlord or utility company), rather than to the individuals themselves.


Follow up services are provided to individuals and families and their case managers to ensure that new financial crises are prevented wherever possible.


If the Community Resource Specialist determines that the crisis was due to an individual’s lack of adequate financial planning or income, an in-house financial counseling session is scheduled, and referrals are made to community programs such as On Track, Vocational Rehabilitation, or the Western Highlands Network.


The Arc of Buncombe County also offers financial assistance through our alternative respite funding, developmental summer camp scholarships, and Operation Santa.